Sales Advisor for a Luxury French Fashion Brand - Al Mana Retail LLC

Position:
Sales Advisor reporting to Store Manager (SM) and /or Assistant Store Manager (ASM).

Responsibilities :
• Being the customer’s first impression of the Brand name, by conveying warmth, courtesy, elegance, along with the other elements that make up the Brand style,
• Developing the sales in his/her sector, always in keeping with the quality of products and the excellence of service that the Brand extends to its customers,
• Communicating enthusiasm for the Brands products and for their intrinsic value (quality, beauty, usefulness...)

1 - Sales Responsibilities:
- To welcome the customer with a smile, to make eye contact, and to try to acknowledge him/her as soon as he/she has entered the store.
- To take charge of the customer as soon as possible
- To make the customer feel comfortable
- To use this contact to help the customer identify the product that he/she is seeking
- To take the time to argue for the sale by pointing out the product’ advantages (material, colors, finishing…) and its background (date of creation, anecdotes about its origins).
- To show enthusiasm for the customer’s choice.
- To complete the administrative formalities, at the conclusion of a sale, prior to the customers settling of the bill.
- To systematically offer to take the customer’s references in order to permanently feed the customer Data Base and establish an ongoing list of existing and potential customers to develop.
- To think of making an «associated » sale : not being satisfied with the sale of one product, but to direct the customer towards other articles, as well as towards other departments; suggesting complimentary products.
- To accompany the customer to the cash-desk
- To thank the customer for his/her visit in a natural and sincere manner

2 - Administrative and Diverse Responsibilities:
To oversee, under the SM’s authority, that:
• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

In the case of a difficult sale or a delicate after-sales problem, to refer automatically to the SM’s decision.
In the case of a special order or an order to be delivered at a later date (product non available), follow the sale closely, making sure that the promised delivery date is upheld, the delivery conditions decided upon have been met and that the product is exactly as ordered. Notify the customer in case of problem.

To partake in management tasks associated with sales:
• Adhere to the administrative procedures concerning exchanges, returns, repairs...
• Undertake the responsibility for various management aspects individually entrusted to the job holder by the SM.

To follow up on all details of after-sales service:
• Sending the product back to the concerned department.
• Seeing that the product is returned in the quoted time frame.
• Providing the customer with the estimate.
• Notifying the customer when the product is ready.

To participate in breakfast meetings regularly organized by the SM or the Head Office team.
To speak about problems met, either within the team or in customer relations,
To convey the customer’s reactions to the products,
To propose ideas for improving the daily running of the sales sector.
To be involved in the presentation of the collections to the buyers in order to be up to date on the new products.
Generally speaking, all free time should be occupied. There should be no moment of inactivity in the store.

Job Details

Preferred Candidate

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