• Carry out PDSS Satisfaction Surveys to new customers, and consolidate the results in a monthly report.
• Follow up closely with Customer Profiling data obtained from Sales Dept as well as through PDSS Surveys and ensuring that all data are updated in the GM Control Centre.
• Handle Sheikhs and VIP customer segments and assist in providing high quality service with personalized treatments, and managing their complaints, enquiries and requests.
• Assisting in calling Hot Leads and following up with them based on their interest level and needs, and finding opportunities to cross-sell or up-sell based on information available, and forwarding them to the relevant Sales Consultants to close the deal.
• Capture referrals during interactions with customers wherever appropriate, and record them as Hot Leads.
• Communicate courteously with customers by telephone, email (or face-to-face) if required.
• Assist in the administration of customer lifecycle communication activities.
• Assist in database cleansing tasks.
• Work as a team to raise the level of customer satisfaction for the organization.
Job Details
| Date Posted: | 2013-03-04 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
| Joining Date: | 2013-04-30 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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