At your Service Agent - Renaissance Doha City Center Hotel

A place in the world with style like yours. Amazing benefits, training, opportunity for career growth and promotion.

Bring your whole self to work. As an ambassador at the world’s leading lifestyle brand.

BECAUSE THE ART OF HOSPITALITY NEEDS ARTISTS LIKE YOU

Anyone can learn to make a bed. Carry a bag. Make a drink. But the heart of hospitality is an art. That’s why we’re not looking for just anyone. We’re looking for you. Because you’ve got authentic style. A warm way with people. Natural curiosity. And a big heart. Us too. That’s why we offer amazing benefits, training, opportunities for career growth and promotion. And it’s why we’re the world’s leading lifestyle brand.

Marriott is an equal opportunity employer committed to employing a diverse workforce.

Responsibilities
This individual will create relationships with guests that lead to Renaissance and property loyalty. This individual serves as the main point of contact for all guest requests and needs. The AYSAgent is responsible for answering calls, recording the guest request, and then pursuing the issue to a resolution. The AYS Agent must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the AYS Agent must be proactive in every area, including offering additional services. Most importantly, the AYS Agent must coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs. Verify availability of tables for any restaurant. Explain guarantee, special promotion and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services. Input and access data in reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Job Details

Preferred Candidate

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